Support

When you need help right now, our live chat is the quickest way to reach us. You’ll typically be connected with a support agent in under two minutes, and most simple issues are resolved during the same chat. Use live chat for account access problems, bonus code questions, or game-related queries when you want a fast, friendly reply.

Email and phone — pick what works for you

Prefer to write or speak? Email our team at support@olympusplay.com for non-urgent matters, documentation, or follow-ups — we typically respond within 24 hours, and often sooner. If you’d rather talk, call us at +44-3308087970; phone support usually answers within a few minutes and is great for walk-throughs or complex issues that benefit from a conversation.

FAQs and help center — answers you can find right now

Before reaching out, check our FAQs and Help Center for quick, step-by-step guidance on common topics like account setup, deposits and withdrawals, bonus terms, game rules, and responsible gambling tools. The Help Center is designed so you can resolve many questions instantly, but our team is always ready if you need further assistance.

Payments, bonuses, and transactions — tailored support

Our support team can help with deposits, withdrawals, and bonus redemptions across all supported methods, including Bank Transfer, Visa and MasterCard, Interac, Neosurf, Neteller, Skrill, PaySafeCard, and several cryptocurrencies like Bitcoin, Bitcoin Cash, Litecoin, and Dogecoin. For crypto transactions, keep in mind that confirmation times depend on the blockchain network — we’ll track your payment and keep you informed every step of the way. If you have questions about welcome offers like "OPWELCOME1" or other promos, we’ll explain wagering rules and any applicable limits so you know what to expect.

Knowledgeable, respectful support — here 24/7

Our agents are trained on account, payment, and gameplay issues and are committed to resolving problems promptly and respectfully. We aim for clear communication, practical solutions, and follow-up when needed. If you need help setting deposit limits, time-outs, or self-exclusion, our team will walk you through the options and prioritize your safety and comfort.

Need more details?

For a broader look at what OlympusPlay offers, check our full review. If your question is about a specific title, like Cupid's Arrow Slots (Novomatic), we cover game features, paylines, and bonus rounds in individual reviews to help you play with confidence. Reach out any time — we’re here to help you enjoy the games and keep your account running smoothly.